Contact Us

This is the page to use if you want to reach the editorial team behind Online Casino Egypt — to correct something we have published, to ask how we reached a ranking, or to tell us what happened when you tried to deposit from Egypt. Email is the only channel we run, and everything below explains what we can realistically help with and what has to go to the casino itself.

How to Contact the Online Casino Egypt Editorial Team

Write to [email protected]. One address handles everything: corrections, questions about our reviews of online casinos in Egypt, payment-route reports, partnership queries and complaints about the site itself.

To get a useful reply first time, include:

• The brand you are asking about — AmunRa, TikiTaka, Cleobetra or whichever site is involved.
• The page you were reading, so we can check exactly what we published and when.
• What you saw instead — a bonus term that differs from ours, a payment method that was declined, a missing Arabic interface, a withdrawal that took longer than described.
• The currency the site settled in if the issue is financial, since USD or EUR settlement changes what an Egyptian reader actually pays.

We reply in English or Arabic. Please do not send passport scans, card numbers, screenshots of bank statements or casino account passwords — we have no way to act on identity documents and no reason to hold them.

What We Can Help With — and What We Cannot

We are an independent comparison site, not an operator, an agent or a regulator. That boundary decides what is worth emailing us about.

Send it to us	Send it to the casino or its licensing body
A bonus figure, wagering multiple or time limit on our pages that no longer matches the operator's terms	A bonus that was credited incorrectly or removed from your account
A payment method we describe as working from Egypt that was declined for you	A specific failed deposit or a withdrawal still pending on your account
Questions about our rating method, or why one brand outranks another	Account verification, document uploads and KYC decisions
Reports that an Arabic interface, Arabic live-dealer tables or Arabic support hours are not as we describe	Self-exclusion, deposit limits and account closure requests
Broken links, wrong dates, translation errors and accessibility problems on mydlp.org	Disputes over game outcomes or balance adjustments

We cannot open, unlock, verify or close an account on your behalf, recover a balance, override a bonus decision, or intervene in a KYC review. We also will not advise anyone on false registration details, VPNs or any other method of getting around site blocking, geolocation checks or payment restrictions — access to gambling domains in Egypt is inconsistent and we report that, but we do not publish workarounds.

Commercial Relationships, Stated Plainly

Some links on this site are commercial, and Online Casino Egypt may earn a commission when a reader opens an account through one. That arrangement does not buy a position, a rating or a favourable write-up, and it is not something our inbox can change. If you believe a ranking reads as though it were paid for, say so in an email and we will publish a correction where the criticism is fair. Our full commercial and editorial terms sit in the terms and conditions, and more on who we are is on the about us page.

Reporting a Problem With One of the Casinos We Rank

Reader reports are the main way we catch drift between what an operator advertises and what it actually does. The three brands at the top of our list draw the most correspondence, so here is what we already know about each, including the limitations — which matters when you are deciding whether your experience is a bug or the documented behaviour.

AmunRa — Our Top-Rated Pick, and What Readers Query

AmunRa sits first on our list with an editorial rating of 10.0, largely because it is the most consistent all-rounder for Egyptian readers: an Egyptian-themed brand with an Arabic interface, a broad slot and live-dealer catalogue, and a welcome offer that is proportionate rather than headline-chasing. That offer is a 100% welcome bonus up to $500 plus 200 free spins and one Bonus Crab entry. Note the conditions: it is quoted in US dollars, it requires a qualifying real-money deposit, and it carries wagering (playthrough) requirements and an expiry window set by the operator — check both in the current bonus terms before you claim, because they change without notice and 18+ and one-account-per-person rules always apply.

Limitation: a $500 cap is modest next to the larger packages further down our list, and because settlement is in USD rather than Egyptian pounds, every deposit and withdrawal carries a conversion cost at both ends. It is licensed offshore, not in Egypt. The most common email we receive about it concerns EGP conversion showing a different figure than the reader expected — usually a spread rather than an error.

TikiTaka — Queries About Bonus Terms and Support

TikiTaka is second at 9.9, and it earns that position for being straightforward: a 100% match bonus up to $500 plus 200 free spins on a qualifying deposit, with the same category of conditions attached — wagering requirements, a claim and completion deadline, minimum deposit, and game weightings that mean table games typically contribute less towards playthrough than slots. Worth reading the terms rather than the headline.

Limitation: the sports-led branding leads some readers to expect an equally deep casino lobby, and the offer size is at the lower end of the market. Arabic support hours and Arabic-speaking live-dealer availability are the details most often disputed in reader mail; if they were not there when you looked, tell us and we will re-verify the page.

Cleobetra — Queries About the Larger Euro-Denominated Offer

Cleobetra also rates 9.9 and is the one to email us about if currency is your concern. Its welcome package runs to up to €1,000 plus 350 free spins — larger than the two above, but denominated in euros, which is a second conversion for a reader funding from Egypt. Tiered packages like this usually spread the value across more than one deposit, each with its own minimum, wagering multiple and time limit, so the advertised maximum is rarely what a single deposit unlocks.

Limitation: the multi-deposit structure and euro settlement make it harder to work out your real cost than the flat dollar offers, and it holds no Egyptian licence either. Readers who email us about "missing" bonus value have usually met the terms of tier one only.

Where the Rest of the List Fits

Further down, Lucky Dreams (9.8, 100% up to $1,111 + 100 free spins), LuckyOnes (9.8, 150% up to $3,000 + 200 free spins), JustCasino (9.7, up to $7,777 + 300 free spins), VegasNow (9.4, up to $8,000 + 500 free spins), PlayFashionTV (9.4, up to $25,000 + 500 free spins), Mafia Casino (9.4, 100% up to $500 + 200 free spins) and Realz (9.4, 100% up to $500 + 200 free spins) all appear in our comparisons. Every one of those figures is a maximum across a package, subject to wagering requirements, minimum deposits, time limits and 18+ eligibility — the larger the headline, the more tiers it is usually split across. Corrections on any of them are welcome.

Payment Questions We Are Asked Most From Egypt

This is the single biggest theme in our inbox, so it is worth setting out what we know before you write.

Domestic Egyptian routes — Meeza cards, Fawry, InstaPay, Vodafone Cash and ordinary local bank transfers — do not process gambling merchants and are routinely declined. That is not a fault at the casino's end and not something we can escalate. Readers who get through generally use international e-wallets or cards that permit these merchants; some sites also accept cryptocurrency, though the Central Bank of Egypt restricts crypto trading domestically, so treat that route factually rather than as a solution, and never as a way around currency or payment rules. Every transaction leaves a record.

What to check yourself before emailing, because these are operator-set and we cannot alter them:

1. The minimum deposit for the method you chose, and separately the minimum needed to qualify for a bonus — they are often different.
2. Withdrawal fees, which may be charged per transaction, or applied to a second withdrawal in a period, or waived above a threshold.
3. Withdrawal limits per day, week or month, and whether a large win is paid in instalments.
4. Processing time — e-wallets are typically quicker than card or bank routes, but the operator's internal review comes first and KYC must be complete.
5. The conversion path. Offshore sites rarely hold Egyptian pounds. If the account settles in USD or EUR, your bank or wallet applies its own rate and spread on the way in and again on the way out. The pound floats and has moved sharply, so we do not quote fixed EGP equivalents — any figure would be stale within weeks.

If you have concrete evidence that a method we list as usable from Egypt is now being declined, that is genuinely useful and we will update the affected pages.

What We Cover, So You Email the Right Site

We review real-money online casino sites reachable by players in Egypt across three broad areas, and we get questions that belong to other kinds of site entirely.

• Slots — including the Egyptian-themed titles that dominate play here, plus jackpot and high-volatility ranges. Questions about individual game mechanics are better put to the provider or the operator's support.
• Table games — roulette, blackjack, baccarat and poker variants in RNG form, where rule variants and limits differ by site.
• Live casino — streamed tables, and specifically whether Arabic-speaking dealers and Arabic-language tables are available and at what hours. This is the detail we most want reader reports on.

Most of the operators we rank also run sports betting alongside the casino — football above all, with Egyptian Premier League, Al Ahly and Zamalek, national-team, AFCON and CAF Champions League markets, plus squash and handball — and many carry virtual sports, crash and instant-win games, poker rooms and prize draws. Those sit under different terms from the casino product: sportsbook bonuses have their own odds requirements and wagering rules, and casino playthrough usually cannot be cleared on sports bets. If your question concerns a sports offer, say so, because the answer is rarely the same.

We do not cover land-based venues' internal policies, lottery agents, or UK-facing operators beyond the single reference page we maintain on casinos outside GamStop.

Legal Position and Eligibility Questions

A regular category of email asks us to confirm the legal picture, so here it is as we understand it, reported neutrally. Egypt has three distinct situations rather than one:

• Land-based casinos are licensed and operate openly inside five-star hotels in Cairo, Sharm El Sheikh and Hurghada — but they admit foreign passport holders only. Egyptian nationals are barred from entering them. We will not answer questions about exceptions to that rule, because there is nothing to offer.
• State-run lotteries and charity draws also operate legally.
• Online casinos have no domestic licensing regime at all. The land-based framework does not extend to them. Every site we review is licensed offshore — jurisdictions such as Curaçao, Anjouan or Malta (MGA) — and none holds an Egyptian licence. An offshore licence means the operator answers to that regulator on fairness, fund handling and complaints; it does not give an Egyptian player local consumer protection, and it is the reason your dispute route runs through the operator and its licensing body rather than through any Egyptian authority.

Everyone must be 18 or over; operators enforce this through identity verification, and accounts are closed and winnings voided where age or identity cannot be confirmed. Expect to supply ID, proof of address and proof of payment ownership before a first withdrawal — that is standard, not a stalling tactic.

On tax: Egypt taxes certain prize and winnings income, and how that applies depends entirely on your own circumstances. We cannot give tax or legal advice and nothing on this site is a substitute for it — consult a qualified professional. If you email asking whether you owe tax on a win, that will be our answer.

How We Rank, If That Is Your Question

We research and verify publicly available information; we do not claim to have deposited, played or withdrawn at these sites, and our ratings are editorial judgements, not customer-review averages. The factors we weigh are Arabic-language interface and support, Arabic live-dealer availability, breadth of slots, table and live catalogues and the providers behind them, bonus value measured against its wagering and time conditions, which payment routes actually function from Egypt, stated withdrawal speeds, fees and limits, mobile and app performance, licensing and stated fund-protection arrangements, and the quality of responsible-gaming tools. Commission never buys a position. Ratings and offers are reviewed periodically and the last-checked date sits at the top of each page — if it looks stale to you, that is a fair thing to email about.

If Play Has Stopped Being Enjoyable

We cannot provide counselling or intervene in an account, so please do not wait on a reply from us if you need help now. Every operator we list offers deposit limits, session reminders, cooling-off periods and self-exclusion in account settings — those take effect immediately and we would always point you there first. There is no Egyptian gambling helpline; the international service Gambling Therapy offers free multilingual support online. Our responsible gambling page sets out the tools in more detail. Gambling is entertainment with a cost, never a way to earn or to recover money already lost, and nothing on this site should be read as suggesting otherwise. Strictly 18+.

Reasonable Expectations From Our Inbox

We aim to answer within a couple of working days, and corrections are usually quicker than general queries because they are easier to verify. Partnership and advertising enquiries go to the same address; we will say plainly whether a relationship is commercial and it will not alter a rating. Anything asking us to remove a documented drawback, supply a fabricated testimonial or publish a bonus figure without its wagering terms gets a straight no.

If you are not sure whether your question is ours or the casino's, send it anyway with the brand name and the page in the subject line. Where it belongs to the operator, we will tell you which department handles it and what evidence they are likely to ask for — which is usually faster than guessing.